Contract Cancellations
Please allow approximately 2-3 weeks for a refund cheque to arrive to its recipient. For guidance on what to do if a customer has still not received a ...
Wed, 4 Nov, 2020 at 7:20 PM
Yes. However, the refund may be little or none, due to the contract cost being low. Please note that no cheque will be sent out if the LGM refund portion is...
Mon, 2 Nov, 2020 at 11:57 AM
The cancellation reason "Loyalty — Purchased New Contract" should be used 30 days outside of the contract purchase date, when a customer is cancel...
Fri, 6 Nov, 2020 at 10:11 AM
In order for cancellation reason "Loyalty - Purchase new" to be approved, the contract holder must have the same last name on the newly purchased ...
Tue, 10 Nov, 2020 at 5:26 PM
No, we honor any loyalty cancellations as long as the policy is sold through LGM. *Exceptions to this apply to VCCI.
Thu, 5 Nov, 2020 at 2:03 PM
What document do I need to upload in a cancellation request if sending the refund to the dealership?
In order to send a refund directly to your dealership, proof of payout must be uploaded if there is a lienholder on file. For guidance on what documentation...
Tue, 3 Nov, 2020 at 6:09 PM
Any of the following will be accepted as Proof of Payout: a. Lien release b. Copy of the payout cheque c. Lien search showing there is no outstandi...
Mon, 2 Nov, 2020 at 12:13 PM
The dealer portion of the refund is calculated the following way: (Customer refund) - (LGM portion). For example: Customer refund: $500 LGM portion...
Fri, 6 Nov, 2020 at 10:23 AM
The following documents are required in the event the customer has written off their vehicle and the pro-rata cancellation is being sent to the dealership: ...
Tue, 3 Nov, 2020 at 12:09 PM
The dealership requesting the cancellation is responsible for paying the chargeback, or for providing the "dealer portion" of the pro-rata refund ...
Mon, 2 Nov, 2020 at 12:17 PM