LGM Financial Services

Our online self-serve features allow you to submit online claims for our Appearance, Mechanical Breakdown, Tire & Wheel coverages as well as our Pre-Pai...

In order for us to review and authorize your claim within timely resolution times, please submit the following documents:  The customer's repair order...

For step by step guidance on how to submit a PPM online claim via the mobile app, please navigate to your Service Tools > Service Advantage > Resource...

There are various reasons this may be occuring, such as: You are not set up with the following HUB access: Claims Adjuster (External). For details on get...

This may be occuring because either documents or components have not been uploaded to the claim. The system needs to see a component in order to run eligibi...

Yes, both repair orders and invoices are mandatory. Repair orders must be uploaded to claims submissions, and invoices must be uploaded upon payment req...

There are various reasons this may be occurring, such as: Your file size exceeds the allowable upload size Please note the maximum file size when uploadi...

There are various reasons this is occuring, such as:  The part number is entered incorrectly, such as including dashes and/or spaces Numbers or letters m...

When this error appears, please email assistance@lgm.ca with reference to the VIN or Contract number in the body or subject line of the email to initiate th...

There are several reasons that this may be occurring, such as:  You have submitted this claim on another computer or tablet If this is the case, please e...