Product Knowledge

On what MBP plans can we offer a $0 deductible?
The $0 deductible is available on all plans and is applicable for new, used or certified pre-owned vehicles.  
Tue, 10 Nov, 2020 at 4:07 PM
What is the additional fee to add Electric and Hybrid coverage to a plan?
Electric and Hybrid vehicle components are covered at no additional cost. 
Thu, 29 Oct, 2020 at 12:43 PM
What is the vehicle eligibility requirement for a customer who would like to purchase MBP Essential for a used vehicle?
All used models that are within 13 model years and have less than 200,000 kilometers at the time of contract purchase are eligible for Used vehicle coverage.
Thu, 29 Oct, 2020 at 12:44 PM
What is the purpose of the Anti-Theft Protection in-store discount?
This is a loyalty program designed to improve customer retention to the original selling dealership.
Thu, 29 Oct, 2020 at 12:44 PM
How much of a mark-up is offered for certain sublet services and repairs to assist in covering expenses incurred by the repair facility?
Our Appearance Protection offers a 10% markup.
Thu, 29 Oct, 2020 at 12:44 PM
When should a customer disclose to their dealership that a vehicle is being used for Light Commercial Use?
This information must be disclosed to the dealership at the time of purchase. At any time a dealership has been made aware of this after a the contract ...
Tue, 10 Nov, 2020 at 3:47 PM
Curb Scuff Repair is limited to how many events per contract term?
Curb Scuff Repair is limited to two events per contract term. 
Thu, 29 Oct, 2020 at 12:45 PM
What is the maximum aggregate limit of liability for the Multi-Media Software Package?
The maximum aggregate limit of liability for the Multi-Media Software Package is $500.
Thu, 29 Oct, 2020 at 12:45 PM
Who can purchase Pre-Paid Maintenance (PPM)?
Any customer with a new vehicle that is either financed, leased, or cash purchased may purchase a PPM plan, also referred to as a Service Advantage plan.
Tue, 10 Nov, 2020 at 4:12 PM
Why can't I select 12 000 allowable Lease km Per Year
The product team has confirmed the following: If you need to select an annual allowable kms of: 12,000 - please select 16,000 kms from the drop-down in th...
Mon, 8 Feb, 2021 at 5:52 PM